Frequently Asked Questions

SHIPPING POLICY

Once your artwork is packaged and ready for shipment, you will receive an email notification with your tracking number. Due to the declared value, a signature is required upon delivery.


RETURNS

Your satisfactions with your purchase and experience is of the utmost importance. Please don't hesitate to contact with questions or concerns and we will work to find a solution to the situation. 

There are no refunds or exchanges on purchased art. Any artwork or print is final sale.  We cannot be held responsible for lost or damaged items. In the rare occurrence of a lost or damaged shipment, we insure each package and must be made aware of damaged or lost items within 30 days of shipment in order to file a claim for reimbursement.

All shipping charges are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. We recommend all damaged goods be returned for repair and insured with a tracking number. Please email Valerie.lambsteece@gmail.com if returning a damaged item ASAP.


DEFECTS

In the unlikely event that you receive a defective or damaged original / print (with the exceptions of damages incurred during transit) a refund may be possible. Please contact Valerie.lambsteece@gmail.com within 2 days of receiving your purchase with images and a descriptions of the damage. Before a refund is possible, the defective product must be returned in it's original condition and packaging. Shipping expenses are the responsibility of the customer. Because each painting is one of kind, exchanges or replacements are not possible. 

Color variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the work and color variations may occur because of differences in monitor settings. 


RETURNED PACKAGES

If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the tapestry can be shipped again. 


LOST OR DAMAGED PACKAGES

Each print is shipped in a heavy duty, kraft mailing tube for protection during transit. Please check the integrity of the tube before signing to receive the tapestry. We recommend refusing the package if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from shipper. If you suspect damage due to a dented or bent shipping tube, PLEASE inspect your tapestry before signing for the package. Please note, for international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. 

If your package is taking longer than the estimated delivery time, please be patient. Your package may be held up in customs for some reason and will still be delivered.

Valerie Lamb-Steece is not responsible for lost or damaged packages after they have been shipped. Insurance for each shipment is purchased. In the case of loss or damage, you must file a claim with the shipper. Should you need a "proof of purchase" from Valerie Lamb-Steece, please contact us and we will email your purchase confirmation so you can file your claim.


Your purchase will ship within 5-7 business days of purchase. All originals are shipped via USPS/Fed Ex/ UPS, for a 3-5 day delivery. You will receive a tracking number once your order has shipped.  A signature is required for delivery. Please email immediately following your purchase if you would like to remove the signature requirement and value for insurance on the piece. Valerie Lamb-Steece cannot be responsible for artwork shipped without insurance coverage and signature requirement. 

WHEN CAN I EXPECT TO RECEIVE MY ARTWORK?